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Who will be cleaning my home?
How will our relationship work?
What time will Molly Maid be at my home?
What do I have to do before the cleaning?
What if something is damaged during the cleaning?
Am I liable for worker's compensation, insurance or employment taxes?
Do I need to provide cleaning supplies or equipment?
Do I need to be home when Molly Maid comes?
What about holidays or changing a scheduled cleaning visit?
How do I pay for the service?
Do all Molly Maid locations offer carpet cleaning?
Don't see your question?
Who will be cleaning my home?
A regularly assigned team of trained Molly Maid Home Service Professionals will clean your home. All employees are uniformed, insured, and bonded. Our Cleaning Professionals will not eat, drink, smoke or use any appliances while inside your home.
How will our relationship work?
We know we must earn your trust and approval each time we visit your home. That is why Molly Maid does not ask you to sign a contract. We depend on open communication and your honest evaluation of our service. We appreciate when you let us know how we can serve you better.
What time will Molly Maid be at my home?
Our normal workdays are Monday through Friday from 8:00 am to 5:00 pm. While in most cases it is not possible to give a specific time we will arrive, we will make every effort to meet your needs.
What do I have to do before the cleaning?
So the time we spend in your home can be as efficient as possible, we ask that you pick up clothing, toys or other household items.
What if something is damaged during the cleaning?
We treat your home with complete care and respect. However, should damage or breakage occur while we are cleaning, Molly Maid will make every effort to repair or if necessary, replace the item. When appropriate, insurance claims will be filed.
Am I liable for worker's compensation, insurance or employment taxes?
Many homeowners are not aware of their personal liability regarding work related injury and social security taxes for independent home-service workers. No need to worry, Molly Maid takes care of all this for you.
Do I need to provide cleaning supplies or equipment?
No. Molly Maid brings all the equipment and normal cleaning supplies.
Do I need to be home when Molly Maid comes?
Most of our customers are not home when we clean. Only the Professionals who will be cleaning your home will have access to your home. To insure added security, all house keys are individually coded and cross-referenced. If you choose not to provide a key and we are unable to access your home for a scheduled cleaning, you may incur a lockout charge.
What about holidays or changing a scheduled cleaning visit?
If your scheduled cleaning falls on a major holiday, we will contact you to reschedule your service. If you need to change a scheduled cleaning visit we appreciate a 72-hour notice. When short notice is given, we may need to charge a fee if the team cannot be reassigned.
How do I pay for the service?
Most customers find it convenient to simply leave a check in the home, made payable to Molly Maid. Payment is made on the day of each cleaning visit.
Do all Molly Maid locations offer carpet cleaning?
No. Molly Maid's exclusive Dry Extraction method of carpet cleaning is offered by many but not all locations. When you "Find Your Local Molly Maid" you will be able to see all the services offered by your local Molly Maid. If you're still not sure you can call them for more information on all their services.
Don't see your question?
Please contact your local Molly Maid for more advice or information on our services.
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