Molly Maid Capital City, Virginia Reviews
Real Stories, Real Results
Discover what our customers have to say about their experience with us. From insightful feedback to honest opinions, this page is a testament to our commitment to providing exceptional customer service.
4.6/5
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Jordan T.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Vanessa and Mirrian with Molly Maid Team 1 went above and beyond cleaning our home before move-in day. Our house is nearly 3,900 square feet with 3 floors, and they worked incredibly hard to make every part of it absolutely spotless. Their attention to detail, professionalism, and dedication truly exceeded our expectations. Walking into such a beautifully cleaned home meant so much to our family during this exciting transition. Every room sparkled, and it was clear how much care and effort they put into their work. Vanessa and Mirrian absolutely deserve recognition for the outstanding job they did. I sincerely hope they receive a bonus or special acknowledgment because their hard work did not go unnoticed. We are beyond grateful and will definitely be using Molly Maid again in the future. Highly, highly recommend Team 1!
Owner Response: It is wonderful to hear that your move-in experience was made even better by the care and dedication shown by our team. Knowing that every room felt truly refreshed and that the attention to detail stood out to your family means a lot to everyone at MOLLY MAID of Richmond. Your recognition of their hard work is truly appreciated, and thank you for your enthusiastic recommendation. We are grateful to have had the chance to help make your new home welcoming, and we look forward to being there for you again in the future.RRudy D.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Team 2 Mika and Veronica did an excellent job. Very competent. We are very happy with their work. We will use them again.
Owner Response: We appreciate your great feedback on your recent home cleaning service from MOLLY MAID of Richmond. It is wonderful to hear you were so happy with the results, and we are glad our team delivered such a positive experience. Thank you for your trust and for sharing your thoughts. We look forward to the opportunity to work with you againLLouis W.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆My daughter booked Molly Maids as a gift to us for house cleaning. Yuridia and Carolina of Team 6 did a fantastic job. They were attentive and swift! They were not here to do a deep clean but just a general cleaning, which they did well.
Owner Response: What a thoughtful gift from your daughter! We’re glad our team was able to provide attentive and efficient service during your general cleaning. Thank you for letting MOLLY MAID of Richmond be a part of your day and for sharing your experience. We look forward to helping again in the future!JJackie H.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆We had our entire downstairs hardwood doors refinished and as expected wood dust was everywhere. Molly Maids did a great job wiping everything down.
Owner Response: Jackie, it’s great to hear our team was able to help after your refinishing project. Thank you for sharing your positive experience and for choosing MOLLY MAID of Richmond. We’d be glad to help again whenever you need us!AArianna E.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆They did an excellent job, very grateful for the spring cleaning!
Owner Response: Thank you so much, Arianna, for your wonderful feedback! We’re delighted to hear you were pleased with our spring house cleaning service. Your gratitude means a lot to our team, and we’re grateful for the opportunity to help refresh your home. If you ever need us again, we’re here to helpBBill
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Thank you!
Owner Response: Thank you, Bill! We truly appreciate your kind words and the 5-star rating. It’s our pleasure to serve you, and we’re grateful you chose MOLLY MAID of Richmond for your cleaning needs. If you ever need anything in the future, we’re here to helpLLinda C.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Team 5 ,Vida, Grace and John cleaned my house yesterday and did a fantastic job! They were very professional and friendly. I will use Molly Maid again.
Owner Response: Thank you so much for your wonderful review, Linda! We’re delighted to hear that Vida, Grace, and John provided you with professional and friendly service and left your home sparkling clean. We truly appreciate your kind words and your trust in our team. It means a lot to us that you would choose MOLLY MAID of Richmond again. We look forward to serving you in the future!Mmyra S.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Molly Maid has provided cleaning services to our home for more than a decade. The team does an amazing job. I work from home but the cleaning team never interrupts me. They are always friendly, professional and exceptionally proficient.
Owner Response: Thank you so much, Myra, for sharing your wonderful feedback! We truly appreciate your loyalty over the years and are pleased to know our team consistently delivers excellent service while respecting your work-from-home needs. It means a lot to us that you find our team friendly, professional, and proficient. Thank you for trusting MOLLY MAID of Richmond with your home’s care!EElle B.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆If you want to remove negative reviews from your Google Business, contact me via my profile; my contact details are listed there. After work you can pay..
SSteven F.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Thank you Angie and Marlene for the great cleaning every time.
Owner Response: Thank you so much, Steven, for your kind words! We greatly appreciate your trust in us and are delighted to hear that Angie and Marlene consistently provide you with a great cleaning experience. We’ll be sure to pass on your thanks to them—they love hearing positive feedback from our valued customers. We look forward to continuing to serve you!RR
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Ashley and Laura from Cleaning Team 6 have been very helpful. They have done a very good job helping to clean and keep my place clean and I really appreciate their respectful, friendly, and helpful attitude! I recommend them!
Owner Response: Thank you so much for the kind words and the recommendation! Ashley and Laura from Cleaning Team 6 are exactly the kind of respectful, friendly, and hardworking professionals we’re proud to have representing Molly Maid of Richmond. Keeping your home consistently clean at a great price is exactly what our standard cleaning service is all about. We truly appreciate your support and look forward to continuing to deliver that same 5-star experience on every visit in Richmond, VA! — The Molly Maid of Richmond TeamPPat P.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Angie and Marlene are great!! They do a great job and are in and out in record time which I appreciate
Owner Response: Dear Pat, Thank you so much for the wonderful 5-star review! We are delighted to hear that Angie and Marlene did such a great job. We know how important your time is, so we are glad they were able to provide a thorough clean in record time. We will be sure to share your kind words with them. We appreciate your support and look forward to seeing you again soon!Mmarianne r.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆I have been using Molly Maids every 3 weeks for years. Ashley and Laura are my regular team and are fantastic, kind, thorough, good with my dogs though I do kennel them when they clean. When I have a special request they take of things.Occasionally the team changes however mostly the same team comes week after week which I love. The office is very accommodating about scheduling. They do a great job
Owner Response: Dear Marianne, Thank you so much for being a loyal customer over the years! We are so glad to hear that Ashley and Laura have provided such fantastic and thorough service for your home. It is wonderful to know they take such great care of your special requests and are so kind to your dogs. We also appreciate your kind words regarding our office scheduling; we always strive to be as accommodating as possible for our long-term clients like you. Thank you for choosing MOLLY MAID of RichmondGGarry B.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Theresa and Mariam did a fantastic job house looks wonderful thank you so much
Owner Response: Thank you so much, Garry, for your wonderful feedback! We’re delighted to hear that Theresa and Mariam did a fantastic job and that your house looks wonderful. Your appreciation means a lot to our team. If there’s ever anything more we can do, please let us know – we look forward to helping you again!MMaxine A.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆I have been using Molly Maid for several years, I always ask for team 6. They have done a great job every time. One time they came, my Nephew stopped by after they left, and when he walked in, he said my God, it smells so good in here, it smells clean! Thanks, Molly Maid for having a great team!
Owner Response: Thank you so much, Maxine, for your continued trust in Molly Maid of Richmond and for sharing your wonderful experience! We’re delighted to hear how much you appreciate the consistent hard work of Team 6. It means a lot to us that your home not only looks clean but also feels and smells fresh. We’ll be sure to pass your kind words along to the team. Thank you for being a valued part of our community!AAnn C.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆LAURA and ASHLEY are FANTASTIC‼️ They arrive with bright smiles 🤩 and delightful conversation and leave my home sparkly clean 🌟🏡 I look forward to their visits every two weeks😍 knowing that I I can always count on them to be prompt and thorough. Laura and Ashley are definitely “ the Face of Molly Maids”🥰 and I would recommend then with EXCELLENT REVIEWS to all my friends ❣️ Please make sure you don’t lose them due to poor compensation💵
Owner Response: Thank you so much, Ann, for your wonderful review! We’re delighted to hear how much you appreciate Laura and Ashley’s professionalism, cheerful attitude, and the sparkling results they deliver every visit. Your feedback about their positive impact and your recommendation truly means a lot to us. Rest assured, we value their contributions enormously and will make sure your kind words are shared with them. We look forward to continuing to serve you every two weeks!LLinda L.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Laura and Ashley are always cheerful, focused on their tasks, remember my pet’s names and greet them, too. Always on time, and professional.
Owner Response: Thank you so much, Linda, for your wonderful review! We’re delighted to hear that Laura and Ashley consistently provide you with cheerful, professional service and even remember to greet your pets. It means a lot to us to know our team’s attention to detail makes a difference. We truly appreciate your loyalty and your kind words about our staff!HHelen D.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Pleasant staff. Focused on their work while at my house
Owner Response: Thank you so much, Helen, for your kind words! We’re happy to hear that you found our staff pleasant and focused during your cleaning. We appreciate your feedback and look forward to continuing to provide you with excellent service at MOLLY MAID of Richmond.CCindy G.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Team #2, Sandy and Emily, did a fantastic job for our first cleaning!
Owner Response: Thank you so much, Cindy, for your wonderful feedback! We’re delighted to know that Team #2, Sandy and Emily, made such a great impression during your first cleaning. We appreciate you choosing MOLLY MAID of Richmond and look forward to keeping your home sparkling clean in the future!MMatthew W.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Got this for my parents house and we were pleased
Owner Response: Thank you, Matthew, for choosing MOLLY MAID of Richmond for your parents’ house! We’re very pleased to hear that you were happy with our service. If you ever need anything in the future or have any feedback, please let us know. We appreciate your trust in us!SScott V.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Sandy & Emily Team #2 did a great job. Very satisfied, Scott
Owner Response: Scott, thanks so much for the positive review. We’re happy our team was able to deliver valuable cleaning service, as we promised in your in-home estimate. We look forward to continuing serving you for time to come!TTravis D.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Angie & Linda (Team# 4) always do a fantastic job when they come do the monthly cleaning at my property!
Owner Response: Thank you for sharing your kind words about Angie and Linda from Team #4. It’s wonderful to hear that their efforts make a positive difference during your monthly cleanings. Your feedback is truly appreciated and will be shared with the team at Molly Maid of Richmond!BBran P.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆I recently hired this housekeeping company and couldn’t be more impressed. From the moment they arrived, they were professional, punctual, and incredibly thorough. Communication was smooth, pricing was fair, and the entire experience was seamless.
Owner Response: Brian, thank you for your amazing review! Molly Maid of Richmond appreciates your business and look forward to continue providing your impressive housekeeping services!DDavid E.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Ashley and Laura do a great job for us and my mother in law
Owner Response: Thank you for the great review, David! Everyone at Molly Maid of Richmond truly appreciates your kind words. We’re so glad to hear that Ashley and Laura are doing a great job caring for your home and your mother-in-law’s as well. Providing reliable, high-quality cleaning services you can trust is always our goal, and it means a lot to know our team is delivering that for your family. Thank you for choosing Molly Maid of Richmond!MMichael D.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Great service! Very professional and personable. Will definitely conduct business again!
Owner Response: Thank you so much for your kind words, Michael! Everyone at Molly Maid of Richmond truly appreciates your feedback. We’re so glad to hear you had a great experience and that our team delivered professional and personable service. We look forward to the opportunity to serve you again and appreciate you choosing Molly Maid of Richmond for your home cleaning needs!JJakob B.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Extremely professional and polite. Great service. Will use them as long as I am in the area!
Owner Response: Thank you so much, Jakob, for your kind words and loyalty! We’re delighted to hear that you found our team professional and polite, and we’re grateful for your trust in MOLLY MAID of Richmond. We look forward to serving you for many years to come!MMartha T.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆A clean house every time. Floors wet mopped, carpets vacuumed, furniture dusted and sheets changed nicely. All done with a smile and quiet happy singing. Couldn’t ask for more.
Owner Response: Thank you so much, Martha, for your wonderful review! We’re delighted to hear how much you enjoy our cleaning services and the positive energy our team brings to your home. Knowing that you appreciate the attention to detail with floors, carpets, dusting, and changing sheets makes our day. We look forward to continuing to keep your home clean and comfortable!AArlene G.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Ashley & Laura (Team #6) are wonderful! They do a terrific job of cleaning our house and are very personable as well as professional. We love them (and so does our dog!)
Owner Response: Thank you so much, Arlene, for your wonderful review! We’re delighted to hear how much you appreciate Ashley & Laura from Team #6. It means a lot to us at Molly Maid of Richmond that you find their cleaning, professionalism, and warm personalities exceptional—not to mention the seal of approval from your dog! We truly value your kind words and thank you for letting us care for your home.DDominique M.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆I was hesitant to hire Molly Maids due to the mixed reviews but I used them in a different area of Virginia and LOVED them so I decided to go through with it. And boy am I happy that I did. During my estimate I learned that this location is under new ownership. The new owner was actually the one who performed my estimate. He owns another Molly Maid in VA and is determined to turn this location around. Speaking to him gave me the upmost confidence and it was proven by the actual clean. The ladies came on time, they were very friendly, and they did an amazing job. They also asked me if there was anything they missed and I did a review of my house to not find anything to point out. I did just move here so I did request a deep clean. I have 3 floors, 5 bed, 2 bath. They took 4 hours. It felt like a long time but I am glad they took their time. They even made my beds with the new linens, put on my duvet cover which I loath, and cleaned the inside of my fridge. I am very pleased with the result. You pay for the quality and service. Thank you Molly Maid! See you in 2 weeks.
Owner Response: Thank you so much for your thoughtful and detailed review, Dominique! We truly appreciate you choosing us again at Molly Maid of Richmond, especially after your great experience with Molly Maid in another area. It’s wonderful to hear your confidence in our new ownership and team was matched by the quality of your service. We’re so glad our team made your move-in deep clean smooth and left you feeling satisfied with every detail—from the fresh linens to the fridge! Thank you for noticing the care our team puts into their work. We look forward to seeing you again in two weeks and continuing to deliver the same high standard. Welcome to the neighborhood!BBrian H.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Great experience with team 6 on house cleaning… thank you!
Owner Response: Thank you so much for sharing your experience, Brian! We’re delighted to hear that Team 6 provided outstanding house cleaning service. Your appreciation means a lot to us at Molly Maid of Richmond, and we look forward to helping you keep your home sparkling clean in the future!Service You Can Trust!
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