Molly Maid Capital City, Virginia Reviews
Real Stories, Real Results
Discover what our customers have to say about their experience with us. From insightful feedback to honest opinions, this page is a testament to our commitment to providing exceptional customer service.
4.6/5
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Gillian M.
via GoogleAngie and Linda always do an amazing job, my house stays clean and they do a quick, professional job. They come monthly and are always on time and friendly. Ty!
Owner Response: Gillian, it is wonderful to hear that your home stays spotless thanks to our team’s hard work. Thank you for mentioning the prompt, friendly service and for relying on MOLLY MAID of Richmond month after month. We truly appreciate your feedback and look forward to helping keep your home fresh and clean again soon! -
Busola O.
via GoogleAshley & Sid did a great apartment cleaning 👍🏿
Owner Response: We’re glad to hear you were pleased with your apartment cleaning and that our team made a positive impression. Thank you for sharing your feedback with MOLLY MAID of Richmond. We hope to help you again whenever you need a spotless home! -
Cindy C.
via GoogleThey were friendly and flexible. We were trying to work around a hospital stay for my daughter in law after having a baby so we had to change days and time and they were willing to work with us. My son and daughter in law were very pleased with the results
Owner Response: It is wonderful to know our team could be flexible and helpful as your family navigated such an important moment. We appreciate you sharing this, and are grateful your son and daughter-in-law were pleased with the results. Thank you for choosing MOLLY MAID of Richmond. We hope to be there for you again when you need us! -
Amanda M.
via GoogleMarlene and Mirian were amazing.
Owner Response: We’re thrilled to hear you had such a great experience with our team. Thank you for recognizing their hard work and for choosing MOLLY MAID of Richmond. We hope to welcome you back again soon! -
Tina M.
via GoogleSid & Pinkie did an excellent job cleaning my house! Customer service is always helpful as well, would recommend
Owner Response: It is wonderful to hear how pleased you are with your service! Thank you for highlighting how helpful our customer service team is, and for recommending MOLLY MAID of Richmond. We truly appreciate your feedback and look forward to helping you again in the future. -
Julian K.
via GoogleTook good care!!!
Owner Response: We’re glad to know you felt well cared for during your visit with MOLLY MAID of Richmond. Thank you for sharing your feedback and for choosing us! -
David R.
via GoogleTeam One! Vanessa and Pinky were amazing! The house is very clean. They were thorough, kind, and an absolute joy. Looking forward to have them again!
Owner Response: It means so much to know our team made such a positive impression on you. Thank you for your kind review and for choosing MOLLY MAID of Richmond. We’re delighted your home was left spotless and that you enjoyed having our team there. We look forward to your next visit! -
Dessie N.
via GoogleFirst time using Molly maid Sandy and Emily Did a fantastic job will be using them going Forward.
Owner Response: We’re so pleased to hear your first experience went so well. Thank you for giving Molly Maid of Richmond a try and sharing your positive feedback. It’s great to know our team could make a strong impression, and we look forward to seeing you again. -
Jordan T.
via GoogleVanessa and Mirrian with Molly Maid Team 1 went above and beyond cleaning our home before move-in day. Our house is nearly 3,900 square feet with 3 floors, and they worked incredibly hard to make every part of it absolutely spotless. Their attention to detail, professionalism, and dedication truly exceeded our expectations. Walking into such a beautifully cleaned home meant so much to our family during this exciting transition. Every room sparkled, and it was clear how much care and effort they put into their work. Vanessa and Mirrian absolutely deserve recognition for the outstanding job they did. I sincerely hope they receive a bonus or special acknowledgment because their hard work did not go unnoticed. We are beyond grateful and will definitely be using Molly Maid again in the future. Highly, highly recommend Team 1!
Owner Response: It is wonderful to hear that your move-in experience was made even better by the care and dedication shown by our team. Knowing that every room felt truly refreshed and that the attention to detail stood out to your family means a lot to everyone at MOLLY MAID of Richmond. Your recognition of their hard work is truly appreciated, and thank you for your enthusiastic recommendation. We are grateful to have had the chance to help make your new home welcoming, and we look forward to being there for you again in the future. -
Rudy D.
via GoogleTeam 2 Mika and Veronica did an excellent job. Very competent. We are very happy with their work. We will use them again.
Owner Response: We appreciate your great feedback on your recent home cleaning service from MOLLY MAID of Richmond. It is wonderful to hear you were so happy with the results, and we are glad our team delivered such a positive experience. Thank you for your trust and for sharing your thoughts. We look forward to the opportunity to work with you again -
Louis W.
via GoogleMy daughter booked Molly Maids as a gift to us for house cleaning. Yuridia and Carolina of Team 6 did a fantastic job. They were attentive and swift! They were not here to do a deep clean but just a general cleaning, which they did well.
Owner Response: What a thoughtful gift from your daughter! We’re glad our team was able to provide attentive and efficient service during your general cleaning. Thank you for letting MOLLY MAID of Richmond be a part of your day and for sharing your experience. We look forward to helping again in the future! -
Jackie H.
via GoogleWe had our entire downstairs hardwood doors refinished and as expected wood dust was everywhere. Molly Maids did a great job wiping everything down.
Owner Response: Jackie, it’s great to hear our team was able to help after your refinishing project. Thank you for sharing your positive experience and for choosing MOLLY MAID of Richmond. We’d be glad to help again whenever you need us! -
Arianna E.
via GoogleThey did an excellent job, very grateful for the spring cleaning!
Owner Response: Thank you so much, Arianna, for your wonderful feedback! We’re delighted to hear you were pleased with our spring house cleaning service. Your gratitude means a lot to our team, and we’re grateful for the opportunity to help refresh your home. If you ever need us again, we’re here to help -
Bill
via GoogleThank you!
Owner Response: Thank you, Bill! We truly appreciate your kind words and the 5-star rating. It’s our pleasure to serve you, and we’re grateful you chose MOLLY MAID of Richmond for your cleaning needs. If you ever need anything in the future, we’re here to help -
Linda C.
via GoogleTeam 5 ,Vida, Grace and John cleaned my house yesterday and did a fantastic job! They were very professional and friendly. I will use Molly Maid again.
Owner Response: Thank you so much for your wonderful review, Linda! We’re delighted to hear that Vida, Grace, and John provided you with professional and friendly service and left your home sparkling clean. We truly appreciate your kind words and your trust in our team. It means a lot to us that you would choose MOLLY MAID of Richmond again. We look forward to serving you in the future! -
myra S.
via GoogleMolly Maid has provided cleaning services to our home for more than a decade. The team does an amazing job. I work from home but the cleaning team never interrupts me. They are always friendly, professional and exceptionally proficient.
Owner Response: Thank you so much, Myra, for sharing your wonderful feedback! We truly appreciate your loyalty over the years and are pleased to know our team consistently delivers excellent service while respecting your work-from-home needs. It means a lot to us that you find our team friendly, professional, and proficient. Thank you for trusting MOLLY MAID of Richmond with your home’s care! -
Elle B.
via GoogleIf you want to remove negative reviews from your Google Business, contact me via my profile; my contact details are listed there. After work you can pay..
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Steven F.
via GoogleThank you Angie and Marlene for the great cleaning every time.
Owner Response: Thank you so much, Steven, for your kind words! We greatly appreciate your trust in us and are delighted to hear that Angie and Marlene consistently provide you with a great cleaning experience. We’ll be sure to pass on your thanks to them—they love hearing positive feedback from our valued customers. We look forward to continuing to serve you! -
R
via GoogleAshley and Laura from Cleaning Team 6 have been very helpful. They have done a very good job helping to clean and keep my place clean and I really appreciate their respectful, friendly, and helpful attitude! I recommend them!
Owner Response: Thank you so much for the kind words and the recommendation! Ashley and Laura from Cleaning Team 6 are exactly the kind of respectful, friendly, and hardworking professionals we’re proud to have representing Molly Maid of Richmond. Keeping your home consistently clean at a great price is exactly what our standard cleaning service is all about. We truly appreciate your support and look forward to continuing to deliver that same 5-star experience on every visit in Richmond, VA! — The Molly Maid of Richmond Team -
Pat P.
via GoogleAngie and Marlene are great!! They do a great job and are in and out in record time which I appreciate
Owner Response: Dear Pat, Thank you so much for the wonderful 5-star review! We are delighted to hear that Angie and Marlene did such a great job. We know how important your time is, so we are glad they were able to provide a thorough clean in record time. We will be sure to share your kind words with them. We appreciate your support and look forward to seeing you again soon! -
marianne r.
via GoogleI have been using Molly Maids every 3 weeks for years. Ashley and Laura are my regular team and are fantastic, kind, thorough, good with my dogs though I do kennel them when they clean. When I have a special request they take of things.Occasionally the team changes however mostly the same team comes week after week which I love. The office is very accommodating about scheduling. They do a great job
Owner Response: Dear Marianne, Thank you so much for being a loyal customer over the years! We are so glad to hear that Ashley and Laura have provided such fantastic and thorough service for your home. It is wonderful to know they take such great care of your special requests and are so kind to your dogs. We also appreciate your kind words regarding our office scheduling; we always strive to be as accommodating as possible for our long-term clients like you. Thank you for choosing MOLLY MAID of Richmond -
Garry B.
via GoogleTheresa and Mariam did a fantastic job house looks wonderful thank you so much
Owner Response: Thank you so much, Garry, for your wonderful feedback! We’re delighted to hear that Theresa and Mariam did a fantastic job and that your house looks wonderful. Your appreciation means a lot to our team. If there’s ever anything more we can do, please let us know – we look forward to helping you again! -
Maxine A.
via GoogleI have been using Molly Maid for several years, I always ask for team 6. They have done a great job every time. One time they came, my Nephew stopped by after they left, and when he walked in, he said my God, it smells so good in here, it smells clean! Thanks, Molly Maid for having a great team!
Owner Response: Thank you so much, Maxine, for your continued trust in Molly Maid of Richmond and for sharing your wonderful experience! We’re delighted to hear how much you appreciate the consistent hard work of Team 6. It means a lot to us that your home not only looks clean but also feels and smells fresh. We’ll be sure to pass your kind words along to the team. Thank you for being a valued part of our community! -
Ann C.
via GoogleLAURA and ASHLEY are FANTASTIC‼️ They arrive with bright smiles 🤩 and delightful conversation and leave my home sparkly clean 🌟🏡 I look forward to their visits every two weeks😍 knowing that I I can always count on them to be prompt and thorough. Laura and Ashley are definitely “ the Face of Molly Maids”🥰 and I would recommend then with EXCELLENT REVIEWS to all my friends ❣️ Please make sure you don’t lose them due to poor compensation💵
Owner Response: Thank you so much, Ann, for your wonderful review! We’re delighted to hear how much you appreciate Laura and Ashley’s professionalism, cheerful attitude, and the sparkling results they deliver every visit. Your feedback about their positive impact and your recommendation truly means a lot to us. Rest assured, we value their contributions enormously and will make sure your kind words are shared with them. We look forward to continuing to serve you every two weeks! -
Linda L.
via GoogleLaura and Ashley are always cheerful, focused on their tasks, remember my pet’s names and greet them, too. Always on time, and professional.
Owner Response: Thank you so much, Linda, for your wonderful review! We’re delighted to hear that Laura and Ashley consistently provide you with cheerful, professional service and even remember to greet your pets. It means a lot to us to know our team’s attention to detail makes a difference. We truly appreciate your loyalty and your kind words about our staff! -
Helen D.
via GooglePleasant staff. Focused on their work while at my house
Owner Response: Thank you so much, Helen, for your kind words! We’re happy to hear that you found our staff pleasant and focused during your cleaning. We appreciate your feedback and look forward to continuing to provide you with excellent service at MOLLY MAID of Richmond. -
Cindy G.
via GoogleTeam #2, Sandy and Emily, did a fantastic job for our first cleaning!
Owner Response: Thank you so much, Cindy, for your wonderful feedback! We’re delighted to know that Team #2, Sandy and Emily, made such a great impression during your first cleaning. We appreciate you choosing MOLLY MAID of Richmond and look forward to keeping your home sparkling clean in the future! -
Matthew W.
via GoogleGot this for my parents house and we were pleased
Owner Response: Thank you, Matthew, for choosing MOLLY MAID of Richmond for your parents’ house! We’re very pleased to hear that you were happy with our service. If you ever need anything in the future or have any feedback, please let us know. We appreciate your trust in us! -
Scott V.
via GoogleSandy & Emily Team #2 did a great job. Very satisfied, Scott
Owner Response: Scott, thanks so much for the positive review. We’re happy our team was able to deliver valuable cleaning service, as we promised in your in-home estimate. We look forward to continuing serving you for time to come! -
Travis D.
via GoogleAngie & Linda (Team# 4) always do a fantastic job when they come do the monthly cleaning at my property!
Owner Response: Thank you for sharing your kind words about Angie and Linda from Team #4. It’s wonderful to hear that their efforts make a positive difference during your monthly cleanings. Your feedback is truly appreciated and will be shared with the team at Molly Maid of Richmond!
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