Molly Maid Rochester, NY Reviews
Real Stories, Real Results
Discover what our customers have to say about their experience with us. From insightful feedback to honest opinions, this page is a testament to our commitment to providing exceptional customer service.
4.7/5
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Rick C.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Excellent service
Owner Response: Thank you so much for your kind words, Rick! We’re thrilled to hear you were pleased with our professional housekeeping service and the value we provide. We’re dedicated to delivering excellent service every time, and your feedback means a lot to us! — Molly Maid of Rochester, NYMarlene s.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Two women from Molly Maid did an excellent job cleaning the house. They worked very well together, were friendly and .meticulous. It was a pleasure to enjoy the finished product.
Owner Response: Thank you, Marlene! We’re so glad to hear you had a great experience. Aleanna and Lucy did an excellent job working together, bringing both friendliness and meticulous attention to detail. It’s always a pleasure to leave your home looking fresh, tidy, and beautifully maintained. – Molly Maid of Rochester NYJoAnn S.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆I was very explicit on the particulars I wanted them to clean and I am satisfied with the results. My home smelled clean upon entering the house. I’m keeping them on a regular basis.
Owner Response: Thank you, JoAnn! We’re thrilled to hear we met your expectations and that your home smelled wonderfully fresh and clean upon your return. We look forward to keeping your home spotless, refreshed, and beautifully maintained on a regular basis! – Molly Maid of Rochester NYPatricia S.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆great to come home to a clean house. Very pleased
Suzie S.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆My bathtub has never been so sparkly!
Owner Response: Thank you, Suzie! We’re thrilled to hear your bathtub is sparkling like never before. We appreciate your kind words and look forward to keeping your home shining! – Molly Maid of Rochester NYLisa N.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Team 11 came and did an exceptional job in our home. 2 kitchens, 2 bathrooms, 4 bedrooms and living rooms. Some rooms very dusty and lots of dog hair! This team exceeded all our expectations and made our home look new again! Can’t thank them enough!
Owner Response: Thank you, Lisa, for sharing your experience! We’re so glad Team 11 exceeded your expectations and left your home looking fresh and new. Tackling dust, dog hair, and multiple rooms is no small task, and we’re proud of how thorough they were. We truly appreciate your trust in us!Isabel C.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Maria and Chati did a great job. I would recommend Molly Maid.
Owner Response: Thank you so much, Isabel! We’re thrilled to hear that Maria and Chati did a great job. We truly appreciate your recommendation and look forward to providing you with excellent service again in the future! — Molly Maid of Rochester, NYvia Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Today I had team 10 at my home to do my monthly cleaning. They did an excellent job! My whole house feels so clean and they payed close attention to details I asked them to do. We are long term customers and I am very happy with the ongoing service they provide.
Owner Response: Thank you so much for your wonderful review, Rauncie! We’re thrilled to hear that Team 10—Aleanna and Lucy—continue to deliver the detailed, high-quality service you’ve come to expect. It means so much to us to have your continued trust as a long-term customer. We’re grateful for your kind words and look forward to keeping your home fresh and clean every month! — Molly Maid of Rochester, NYShirley O.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆The Maids that cleaned my friend’s house were thorough, focused and pleasant. They cleaned exactly what I needed and left the rooms smelling fresh and sparkling. I would hire them again and will refer them to friends.
Owner Response: Thank you so much for your kind words, Shirley! We’re so glad to hear the team provided a thorough and pleasant experience while leaving everything fresh and sparkling. Your willingness to refer us means the world, and we’d be honored to help again anytime! — Molly Maid of Rochester, NYTracey D.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Molly Maid is cleaning my house and our business. Such a relief to know I don’t have to come home after work and clean the house or spend a weekend day cleaning. Thank you Molly Maid!
Owner Response: Thank you so much, Tracey! We’re so glad to be helping with both your home and business—what a great compliment. It’s wonderful to know our service is giving you more time to relax and enjoy your days. We truly appreciate your kind words and look forward to continuing to support you! — Molly Maid of Rochester, NYGary S.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Great job on our weekly service. Thanks to our crew. 7/8/25
Owner Response: Thank you so much, Gary! We’re thrilled to hear you’re happy with your weekly service. Your crew will be so pleased to know their work is appreciated. We truly value your continued support and look forward to keeping your home looking its best! — Molly Maid of Rochester, NYThomas
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆It was GREAT! The two Ladies came right on in and went straight to work. Everything went extremely well as they worked very diligently & efficiently and didn’t miss a beat. Proud of them and their service! I can’t wait to have them clean my home again!
Owner Response: Thank you so much for the fantastic feedback, Thomas! We’re thrilled to hear that Rosa and Lizbeth made such a great impression with their hardworking and efficient service. It means a lot to know you were pleased from start to finish. We’re proud to have them on our team and can’t wait to send them back to your home again soon! — Molly Maid of Rochester, NYJane E.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Great job one time cleaning! On time and thorough. House Looks great! Thank you!
Owner Response: Thank you so much, Jane! We’re so happy to hear you were pleased with your one-time cleaning. Our team takes pride in being on time and thorough, and it’s great to know your home looked fantastic afterward. We appreciate your kind words and hope to serve you again in the future! — Molly Maid of Rochester, NYTerry P.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆The team that cleans our house does a terrific job.
Owner Response: Thank you so much for your kind words, Terry! We’re so glad to hear that you’re happy with the service. P’Asia and Jerelys take great pride in their work, and they’ll be thrilled to know their efforts are making a positive impact. We truly appreciate your support and look forward to continuing to care for your home! — Molly Maid of Rochester, NYAbby L.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆The two ladies who cleaned out my apartment after I moved did it in under 2 hours and left it so clean the property manager called me this afternoon to thank me for the condition I left the place in…. Molly Maids will guarantee you get your security deposit back!
Owner Response: Thank you so much for the fantastic feedback, Abby! We’re thrilled to hear that Freymar and Yorileth did such a great job with your move-out cleaning. Finishing in under two hours and earning praise from your property manager is exactly the kind of result we strive for! We’re so glad we could help leave your apartment in top shape—and hopefully secure that full deposit return. We truly appreciate your trust in us! — Molly Maid of Rochester, NYMichael G.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Very professional & courteous. Thorough in their cleaning too.
Owner Response: Thank you for the great feedback, Michael! We’re so glad to hear you found our team professional, courteous, and thorough in their cleaning. It means a lot to us that you took the time to share your experience—we look forward to serving you again! — Molly Maid of Rochester, NYLisa W.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Wow! After our initial clean we are hooked. They communicated the day before and the day of with instructions and timing so I knew exactly what to expect and when. The maids were thorough and efficient and our home didn’t smell like a hospital after. So happy to be working with them!
Owner Response: Thank you so much for the wonderful feedback, Lisa! We’re thrilled to hear that your first experience left such a great impression. P’Asia and Jerelys will be so glad to know their thorough and efficient work made your home shine. We’re also happy you appreciated the clear communication throughout the process and the fresh, clean result—thanks in part to our use of Ecolab products. We’re excited to continue working with you! — Molly Maid of Rochester, NYMary W.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆The women that cleaned were very professional. They cleaned baseboards, windowsill, dusted everything including moving items and cleaning underneath objects. I highly recommend. I will be using this service monthly.
Owner Response: Thank you so much for sharing your experience, Marie! We’re thrilled to hear that P’Asia and Jerelys provided such thorough and professional service. From baseboards to windowsills, it’s great to know the attention to detail stood out. We truly appreciate your recommendation and look forward to continuing monthly service for your home! — Molly Maid of Rochester, NYMusette C.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆The cleaner coming to my house is excellent.
Owner Response: Thank you for taking the time to share your experience, Musette! We’re thrilled to hear that you’re happy with the service and that P’Asia is doing an excellent job caring for your home. We truly appreciate your feedback and look forward to continuing to provide you with dependable and quality housekeeping! — Molly Maid of Rochester, NYRoger D.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆As a widower living in a large Colonial home, I find Molly Maids to be efficient, fast and helpful. I give them 5 stars out of five and recommend them –especially Sylvia and her team!
Jim W.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Prompt, pleasant and thorough. Very pleased with initial visit by sales manager who provided comprehensive estimate and also very pleased by work done on first visit be the actual maids
Owner Response: Thank you so much for your kind words, Jim! We’re thrilled to hear that you had a great experience from start to finish. We’re glad our sales manager, Maria, provided a thorough and helpful estimate, and that Silvia and Ana delivered a prompt, pleasant, and detailed clean on their first visit. We truly appreciate your feedback and look forward to continuing to serve you! — Molly Maid of Rochester, NYKristin D.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆These professionals did an amazing job and we are very happy with their work. They were detail oriented and respectful of our living space. Looking forward to their continued service.
Owner Response: We’re so happy to hear this, Kristin! Silvia and Ana will be thrilled to know their attention to detail and respect for your home made such a positive impression. We’re grateful for your kind words and truly look forward to continuing to serve you! — Molly Maid of Rochester, NYJudy W.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Thorough and made sure all areas were cleaned.
Owner Response: Thank you so much for your review, Judy! We’re so glad to hear that our team delivered a thorough clean and made sure every area was taken care of. At Molly Maid of Rochester, NY, we’re committed to providing a consistent and detailed cleaning experience, and your feedback means the world to us. We appreciate you sharing your experience! — Molly Maid of Rochester, NYMaria C.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆(Translated by Google) Very kind (Original) Muy amables
Owner Response: Thank you, Maria del Carmen! We’re so happy to hear that you found our team to be kind and courteous. At Molly Maid of Rochester, NY, we strive to provide friendly and professional service with every visit. We truly appreciate your feedback! — Molly Maid of Rochester, NYRon S.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆They did a wonderful job the house was spotless
Owner Response: Thank you so much for your kind words, Ron! We’re thrilled to hear that Silvia and Ana did a wonderful job and left your home spotless. Our teams take great pride in delivering a detailed and thorough clean, and it means a lot to know you were satisfied with their work. We truly appreciate your feedback! — Molly Maid of Rochester, NYPaul F.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Molly Maid Rocks!
Owner Response: Hearing this made our day, Paul! We’re so glad you’re enjoying the Molly Maid experience. It’s always our goal to deliver top-notch service and leave your home feeling fresh and clean. Thanks for sharing the love! — Molly Maid of Rochester, NYKB H.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Molly Maid did an excellent job!!!!
Owner Response: We love hearing that, KB House! We’re so glad our team could deliver an excellent clean for you. Your support means a lot, and we’re always here to help keep your home looking its best! — Molly Maid of Rochester, NYKathryn W.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆I am so happy with Molly Maid. I should have hired them years ago
Owner Response: We’re so glad to hear you’re happy with our service, Kathy! It’s never too late to enjoy a clean and fresh home, and we’re thrilled we could help make that happen. Thank you for choosing us—we look forward to continuing to serve you! — Molly Maid of Rochester, NYHenra B.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆I’ve been pleased with the service. I have the same person each week, who is wonderful, and usually one other. They are dependable, mature and competent and do a fine job in cleaning my place.
Owner Response: We’re so grateful for your feedback, Henra! It’s fantastic to hear that Nancy and Maria have been providing dependable, competent, and consistent service. We’re thrilled you’ve been pleased with the cleaning and appreciate your continued trust in our team. We look forward to serving you again! — Molly Maid of Rochester, NYMary L.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆They did an excellent job. Very good to deal with. So glad I hired them.
Owner Response: Thank you so much for your kind words, Mary! We’re thrilled to hear that you’re happy with the service and enjoyed working with our team. We’re so glad you chose us, and we look forward to continuing to provide you with excellent service! — Molly Maid of Rochester, NYService You Can Trust!
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Backed by the Neighborly Done Right Promise®
We’ve been around over 40 years and know how to provide the best clean within your budget and schedule, and with no term contracts. With our 44-point checklist, it’s a clean you can count on. If it’s not done right, we’ll make it right.
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Trusted and Screened Cleaning Professionals
Our employees are trained, insured and background checked for peace of mind. We are locally owned and operated.
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Customized Cleaning
Don’t settle for a one-size-fits-all approach to cleaning. Let us create a customized cleaning plan tailored to you and your needs.
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Easy Online Scheduling
We know you’re busy, so we make it easy to get an estimate and schedule an appointment. Book online or give us a call directly.
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