Molly Maid President Kristi Mailloux Answers Common Questions regarding owning your own cleaning franchise.
Ann Arbor, MI – As more and more people are turning to professionals for cleaning help, residential and commercial cleaning companies are growing exponentially. Molly Maid, the leading residential cleaning franchise with thousands of signature navy and pink cars on the road, is responding to a rapidly growing interest in their brand.
Molly Maid President Kristi Mailloux provides answers to some of the most commonly asked questions by potential franchisees.
Q: Is now a good time to start a business with the current economic climate?
A: Now is the perfect time for franchising. Unemployment is high, which means franchising is a great alternative to re-entering the job market. Molly Maid has done very well through this recession as well as previous recessions – we have been around for over 25 years. We’re adding more customers and our sales for 2010 are even stronger than 2009. Credit is still tight, but we are a low-cost franchise and we provide third-party resources that can help with financing.
Q: A successful business is all about acquiring customers and retaining them. What is the Molly Maid strategy to customer acquisition and how do you stand out from the competition?
A: Molly Maid has continually increased our marketing team support, revamped our consumer website and invested in an interactive marketing strategy to be optimized for search when customers and franchise candidates search for us. Expertise in these areas has more than doubled online leads for our franchise owners. We also regularly host conference calls sharing best practices as it relates to providing great customer service to meet the needs of our customers and retain them.
Q: What traits does a successful Molly Maid owner possess?
A: Our business model is ideal for executives who run the business and hire employees to do the cleaning. Some key characteristics our most successful franchise owners share include resources and energy to start a business, proven management skills, success-oriented attitude and exceptional communication and interpersonal skills. We also have successful military veterans in our franchise system and offer a $2,500 VetFran discount to those who qualify.
Q: Can I do this and keep my current job?
A: A successful Molly Maid franchise owner is solely committed to growing their business by leading teams, marketing, networking and building relationships with customers. Unlike most franchises, Molly Maid owners do not have to sacrifice family time or personal interests to be financially successful. The house cleaning franchise business runs on a predictable schedule five days a week. The simplicity of ownership — no expensive store front, minimal inventory and equipment—means there is much less to manage. Molly Maid’s repeat business, strong national brand recognition, and simple model present owners with an opportunity for high income and the time to enjoy their success.
To date, Molly Maid has cleaned 17 million households around the world and performed 1.4 million cleaning jobs in 2009 alone. Molly Maid franchise owners don’t actually clean homes, rather they receive training and support from the home office to recruit, train, motivate and manage employees to clean customers’ homes in the utmost professional and thorough manner. Employees are screened and properly insured.
The average cost to open a Molly Maid franchise is approximately $165,000 with a franchise fee of $14,900.
For more information, go to www.mollymaidfranchise.com.
Kristi Mailloux, Molly Maid, Inc. President
Kristi Mailloux was named president of Molly Maid in 2006. An 18-year veteran of Molly Maid, Inc., Kristi brings a franchisee-first attitude and high energy to her position. Those traits translate to results; in fact, consumer sales during Kristi’s leadership have reached record highs. Kristi’s career path has included several executive positions at SBI including President of 1-800-DryClean and Vice President of Operations for Molly Maid. She also served as Vice President of Operations of Service Brands International (SBI), leading franchise operations for all three brands.
Kristi graduated with honors from the University of Michigan. In 2003, she was selected as one of Crain’s Detroit Business’s prestigious “Top 40 Under 40” executives in the state of Michigan. Kristi is also actively involved with the International Franchise Association serving as a mentor for their “Women in Franchising” program, and has also assisted with various workshop panels and round tables.
Kristi lives in Brighton, Michigan with her husband and their two children and they also own and operate a Mr. Handyman franchise.